Effective Date: 1/1/2025

Solutions AF (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services, including the Essential Core 18 Software and other software solutions. By using our website or services, you consent to the terms of this Privacy Policy.

1. Information We Collect

Personal Information: Name, email address, phone number, payment information, and other details you provide when purchasing software or signing up for demo calls.

Usage Information: Activity logs and usage data from interactions with our software.

Marketing Preferences: Your preferences for receiving marketing communications, including SMS.

2. How We Use Your Information

We use your information to:

Provide services and grant access to our software.

Process payments and manage subscriptions.

Deliver customer support.

Send marketing emails, SMS messages, and promotional content (you can opt out anytime).

Ensure compliance with legal requirements, including HIPAA if subscribed.

3. Cookies and Tracking

Our website may use cookies for user experience and analytics. You can manage cookies through browser settings.

4. Sharing Your Information

We do not sell or share your personal information with third parties, including mobile opt-in data (phone numbers, consent records, message preferences).

Exceptions:

Service Providers: Payment processors, SMS/email delivery providers, and support vendors under strict confidentiality.

Legal Obligations: If required by law.

Business Transfers: In case of merger or acquisition.

5. SMS Messaging Privacy

By opting in to SMS communications, you consent to receive messages from us.

Message and data rates may apply.

To opt out, reply STOP. For help, reply HELP or email [email protected]

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Carriers are not liable for delayed or undelivered messages.

Opt-in data is used solely for providing our services and is never shared or sold for promotional purposes.

6. Data Retention

We retain your information for six months after cancellation unless law requires otherwise. Upon request, we delete or anonymize personal data.

7. Security

We use industry-standard measures:

Secure third-party payment processing.

Restricted access to sensitive data.

Regular security reviews.

8. Your Rights

You may: Request access to your personal data.

Correct inaccurate information.

Opt out of marketing.

Request deletion of your data (subject to legal obligations).

Contact: [email protected]

9. HIPAA Compliance

HIPAA Compliance is an optional add-on. If your state requires HIPAA, you must include this feature in your subscription. We are not liable if you decline and later face non-compliance.

10. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

11. Data Breach Notification

We will notify affected customers within 48 hours of discovering a breach.

12. Updates

We may update this Privacy Policy. Updates will be posted on our website with the effective date.

13. Contact

Questions or concerns? Contact us at [email protected]