Solutions AF (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, the Core 18 Platform, and any related services we provide.

By accessing or using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our platform or services.

Information you voluntarily provide, including:

Name

Email address

Phone number

Billing and payment information

Business details provided during onboarding or demo calls

Usage Information

We may collect information about how you interact with the platform, including:

Login activity

Feature usage

System activity logs

Your communication preferences, including whether you choose to receive marketing emails, SMS messages, or promotional content.

2. How We Use Your Information

We use collected information to:

Provide access to the Core 18 Platform

Process payments and manage subscriptions

Deliver onboarding and customer support

Improve platform functionality and performance

Communicate updates, product information, or promotional offers

Comply with legal obligations

You may opt out of marketing communications at any time.

3. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve user experience and analyze website performance.

Cookies help us understand how visitors use our website and allow us to enhance functionality.

You can manage or disable cookies through your browser settings.

4. Third-Party Infrastructure and Service Providers

The Core 18 Platform operates on established third-party technology infrastructure and service providers.

These providers may process or store information as necessary to deliver platform functionality, including:

Payment processing providers

Email and messaging delivery providers

cloud infrastructure providers

customer support tools

These service providers are contractually required to maintain confidentiality and protect your data.

Solutions AF does not sell your personal information.

5. SMS Messaging Privacy

If you opt in to receive SMS communications from Solutions AF:

Message frequency may vary

Message and data rates may apply

To opt out, reply STOP

For assistance, reply HELP or contact us

Mobile opt-in data, consent records, and message preferences are used solely to provide services and communications and are never sold or shared for marketing purposes.

Mobile carriers are not liable for delayed or undelivered messages.

6. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

In most cases, personal information is deleted or anonymized within six months after account cancellation, unless retention is required by law.

7. Data Security

We implement industry standard security measures designed to protect your information, including:

Secure third-party payment processing

Restricted access to sensitive information

Security controls provided by platform infrastructure providers

Regular internal security reviews

While we strive to protect your information, no method of data transmission or storage can guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have the right to:

Request access to your personal data

Correct inaccurate information

Request deletion of your data

Opt out of marketing communications

To exercise these rights, contact us at:

[email protected]

9. HIPAA Compliance

HIPAA Compliance is available as an optional feature within the platform.

If your business is subject to HIPAA regulations, you are responsible for enabling and properly configuring HIPAA features within your account.

Solutions AF is not responsible for non-compliance if these features are not enabled when required.

10. Children's Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a minor, we will take steps to remove it.

11. Data Breach Notification

If a confirmed data breach occurs that affects personal information, we will notify affected customers without unreasonable delay, consistent with applicable legal requirements.

12. Third-Party Links and Integrations

The platform may include integrations with third-party services.

Solutions AF is not responsible for the privacy practices or policies of these third-party services.

We encourage users to review the privacy policies of any external services they interact with.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When updates are made, the revised version will be posted on our website with an updated effective date.

Continued use of the platform after updates constitutes acceptance of the revised Privacy Policy.

14. Contact Information

If you have questions about this Privacy Policy or how your data is handled, please contact us:
Email: [email protected]